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Customer Review

I had a mixed experience.

I had a mixed experience.

Firstly, I really love the ethos of the brand and what they stand for, the products are very well suited to dietary requirements and I really like that they’re a healthier option (refined sugar-free). I honestly love the idea of the business.

My original order arrived later than expected and was packed incorrectly (I received the wrong muffins and only one cookie bag instead of two). That said, they replied very quickly, were friendly and they did arrange to send the missing items.

However, communication was a bit confusing throughout. They said things had been dispatched/lost without any tracking shown on Yumbles and they also mentioned adding extra muffins/cookies to compensate, which didn’t actually happen. I wouldn’t have minded if they’d just sent what was missing, but it was disappointing to be told extras were coming and then not receive them.

The replacement parcel also took longer than expected and I only received updates after chasing. When the double chocolate muffins finally arrived, they were unfortunately stale and didn’t contain the chocolate inserts I was really looking forward to.

The cookies were really tasty but overall the experience felt disorganised and has caused a bit of stress, which has unfortunately tainted it for me. I’d like to order again for the cookies but I am a bit put off after the delays and confusion.

Assorted Cookie Bites - 2 x 180g Packs - Gluten Free, Dairy Free, Refined Sugar Free, Soya Free



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